Frequently Asked Questions

Inquiries about free samples
Please do not send emails about free samples as we receive far too many inquires and are not able to send these out individually or meet the demands. Sign up for the eSource Nutrition newsletter and we'll be sure to send you any free samples as we have them. Please note, we do have a good return policy on our products. You can return them within 30 days with no questions asked (you just pay for shipping and handling) if you're not satisfied. This will give you a chance to try our products out.

International Orders
Unfortunately, at this time we can only ship to the United States and aren't able to process International Orders.

Below you will find answers to our most frequently asked questions. Please carefully read through them before sending us an email. Many of your questions may be answered here.

We sincerely appreciate the opportunity to serve you!

Payment Methods

Q. What credit cards do you accept?

A. We accept Visa and MasterCard.

Q. When will you bill my credit card?

A. We will not bill your credit card until your order actually ships or is ready to be shipped.

Ordering

Q. Why do the prices of some products change when I add a product, or change the quantity?

A. There are two reasons why prices change. Firstly, some products on our site sell for different prices depending on the quantity purchased. As you add or remove products from your cart, the prices will be updated to reflect the price for the requested quantity. Secondly, if you try to modify the quantity of products contained within a bundle, the discount applied to the bundle will be removed and the products will be priced at their default price according to the quantity requested.

Q. I'm having trouble placing an order on your website. What should I do?

A. On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again.

Q. I did not receive my order confirmation or my shipping notification.

A. This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please contact us so that we can make the proper adjustments.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 2:00pm Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

Q: When I track my order it says "unable to track shipment" or "invalid tracking numbers"?

A: While you have received your shipment tracking number, DHL hasn't scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

Q. How do I cancel/change my order?

A. In most cases, orders are received and processed immediately. The transaction takes place within an instantaneous automated system. We ship all of our orders out via DHL at 2:00PM Eastern Standard Time (Monday-Friday). If you need to cancel the order please contact us via this form. Please include your order number. However, once your order begins the shipping process we can no longer stop its progression. We would appreciate it if you would not place an order if you intend on canceling or changing it in any way. Thank you.

Q. Do you ship to APO and FPO Addresses?

A. We do ship to APO and FPO addresses. However, please be advised that APO and FPO military addresses take longer than usual to be shipped. These orders can only be shipped by USPS and we have no way of tracking this mail. Once your order is shipped we depend on the Military Postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date.

Product Questions

Q. I have a certain medical condition. What do you recommend for it?

A. Unfortunately, we can't recommend any product for a medical condition or disease. We suggest that you contact your doctor or health care provider for recommendations.